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Nazmin has a lovely big happy smile as she sits outside in her powerchair on a lovely sunny day

Accessibility Help

Whether you access the Motability website through sight, touch or speech, we want it to work as best as possible for you.

We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and our top priority. We are continually working to offer a user friendly experience. If you have any problems using this website please contact us by emailing us at communications@motability.org.uk

The website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. Conformance to these guidelines will help make the website more accessible to users with disabilities and will benefit all users.

How we tested this website

This website was last tested on 6 July 2021. The test was carried out by Shaw Trust Accessibility Services using their team of accessibility assessors and technical auditors.

Shaw Trust have over 15 years experience of supporting organisations to make their content accessible and have a rigorous testing process to ensure that content created meets the international accessibility guidelines.

Shaw Trust tested a number of pages, testing different content types and functionality and ensured a wide range of pages were visited.

What we are doing to improve accessibility

We will continue to work with Shaw Trust who will check our website on a monthly and annual basis to ensure that we address accessibility issues as they appear.

This statement was prepared on 7 July 2021. It was last updated on 7 July 2021.

Accessible visually

We hope that the website looks vibrant and interesting but not at the expense of clarity.

We have tested colour contrast ratios and default font sizes for accessibility. You can adapt the website to use larger text and higher contrast colours via your browser or operating system, if you prefer.

Accessible content

We know that the technical requirements and visual design are just part of the picture.

The Motability Charity website has been built with the user and accessibility in mind. This means that every page has a clear purpose and speaks directly to the people who need to access it. We have refined the structure and the navigation of the website in order that that we make it as easy as possible for you to find the information you need. And we have tried to write each page so that it is as clear as it can be.

Our commitment to usability

Navigation assistance: keyboard or mouse?

If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website.

By using Tab <bold>and Enter<bold> on your keyboard, it is possible to navigate and access all areas of our website. The Tab <bold> key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter <bold> will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right.

By using the Skip Navigation link while browsing with your keyboard, navigational elements of the page are skipped allowing you to quickly reach the content of pages.

Known issues with non-HTML documents

We try to ensure that Non-HTML (PDFs) are accessible. However, some PDFs, for example, some historical Annual Report and Accounts, and quarterly Motability Scheme publications are not currently accessible. If you would like an accessible version of any publication, please contact communications@motability.org.uk

Portable Document Formats (PDFs)

Our website occasionally uses PDF (Portable Document Format) documents which are accessed by clicking on appropriate document links. To view a PDF, you may need to download Adobe Reader first. This is a free software package and is available to download from Adobe.

Download Adobe Reader