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Allison has a big smile as she stands outside of her car leaning on the side of the bonnet

Contact Us

The Motability Scheme and the Motability Charity are two separate organisations. Please choose the correct form for your query so that we can help you as efficiently as possible.

The Motability Scheme (Motability Operations) 

Please use the Motability Scheme general enquiry form if your query is about the following:

  • My Motability Scheme Agreement
  • Joining the Motability Scheme
  • Scooters and powered wheelchairs

If you wish to make a complaint about the Motability Scheme, please use the Motability Scheme complaint form.

Motability, the Charity (this website)

Please use the Motability Charity general enquiry form if your query is about the following:

  • Charitable Grants
  • Events
  • Other

If you wish to make a complaint about the Motability Charity, please use the Motability Charity complaint form.

Motability, the Charity Contact Forms

Motability, the Charity

Charitable Grants

Motability, the Charity, Warwick House, Harlow, Essex, CM19 5PX
phone number: 0800 500 3186*
8am to 6pm Monday to Friday

Motability, the Charity

Motability, Warwick House, Harlow, Essex, CM19 5PX

Insurance Contacts

Home Insurance

Provided by RSA for Motability Scheme customers
phone number: 0800 783 0061
8am to 8pm Monday to Friday
9am to 1pm Saturday

Travel Insurance

Provided by AllClear for Motability Scheme customers
phone number: 0808 164 1807
9am to 6pm Monday to Friday
9am to 12pm Saturday
10am to 4pm Bank Holidays

If you are a Motability Scheme customer

The Motability Scheme

Motability Scheme Customer Service
phone number: 0300 456 4566**
8am to 8pm Monday to Friday
9am to 1pm Saturday