Contact Us

The Motability Scheme and the Motability Charity are two separate organisations. Please choose the correct form for your query so that we can help you as efficiently as possible.

The Motability Scheme (Motability Operations)

Please use the Motability Scheme general enquiry form if your query is about the following:

My Motability Scheme Agreement
Joining the Motability Scheme
Scooters and powered wheelchairs

If you wish to make a complaint about the Motability Scheme, please use the Motability Scheme complaint form.

Motability, the Charity (this website)

Please use the Motability Charity general enquiry form if your query is about the following:

Charitable Grants
Events
Other

If you wish to make a complaint about the Motability Charity, please use the Motability Charity complaint form.

Motability, the Charity Contact Forms

If you have an enquiry regarding Motability, the Charity such as Charitable Grant, exhibitions or anything else then please complete the form The Motability Charity general enquiries.

The Motability Charity general enquiries

We send information free of charge to health professionals and advisors, for you to pass on to people who could join the Scheme.

You can take a look at the resources available to download or you can order them by completing the form below.

Professionals and advisors, information request

Charitable Grants

If your complaint relates to a charitable grant, you should always speak directly with your Case Manager. View our page Reviewing a Funding Decision.

Motability, the Charity

Motability is committed to providing the highest standard of service but we recognise that sometimes things do not go as planned. If this happens and you have a complaint regarding any of Motability’s work, please complete our complaint form below. You can also view our complaints policy.

Complaint about the Motability Charity