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Charitable Grants update April 2021

Thursday, 08 April 2021

Following the gradual easing of the national lockdown restrictions across the UK, it is anticipated that there will be a significant increase in call volumes to our Charitable Grants.

We welcome calls from beneficiaries however due to increased demand, this may result in longer call wait times to speak to a case manager. It is currently taking up to 6 weeks for an assigned case manager to commence the review of an individual grant application.

Driving lessons from the AA/BSM are to resume on 12 April for Wales and England and 26 April for Scotland. There is currently no confirmed date for Ireland.

Please read our updated Charitable Grants FAQs in which you will find helpful guidance regarding each stage of an application.